Openwork (formerly Meador) is searching for two Teller-Member Services Representatives for a financial institution client located in Forth Worth, TX. Apply online if you are located in the Dallas/Fort Worth area and qualify for this position.
What you'll do in the Teller-Member Services Role:
Opens and maintains deposit accounts including savings, checking, certificates, and specialty accounts.
Completes loan and new account applications, loan interviewing and funding.
Builds consumer loan packages with attention to detail to ensure they are error free.
Implements corrections if assigned.
Supports Senior Member Specialist with loan fulfillment.
Achieves personal sales goals by cross-selling platform products such as checking and savings, credit cards, loans, CDs Money Markets and making partner referrals to insurance, investments and mortgage.
Builds and maintains required knowledge of member products and services in order to cross-sell.
Utilizes systems to be well-informed about the Member’s current relationship with our institution.
Problem Resolution: Owns Member issues through resolution. Troubleshoots and resolves inquiries in a timely, friendly and accurate manner.
Escalates Member feedback to Management and makes Member call backs to support Net Promoter efforts.
Treats Members and Employees with professionalism, courtesy, respect and empathy through challenges. Keeps the company Mission, Vision, and Purpose at the top of mind when dealing with challenging situations.
Educates members on emerging and existing credit union technology and digital solutions such as mobile, online, and ATM offerings for their convenience.
Troubleshoots basic issues and escalates more complex issues as needed.
Achieve required levels of outbound phone calls as proactive outreach using bank-generated member prospect lead lists to educate members on emerging technology and assist with meeting their financial goals.
Actively participates in community development activities as assigned in the support of the Credit Union’s Mission, Vision, Purpose and Values.
Completes all mandatory compliance testing on time.
Implements processes as required by the Bank Secrecy Act and credit union policies and procedures.
What you'll need:
High School Diploma or equivalent.
Additional training in banking, loans or new accounts is preferred.
1-3 years of previous experience in customer service is required.
Previous experience in banking is preferred.
Strong attention to detail.
Ability to document numbers and words without error.
Ability to review guides and follow step-by-step processes without error.
Ability to provide a positive service approach with Members through challenging situations.
Planning and Organization skills.
Must be able to operate a ten key calculator and computer keyboard by touch.
Must be willing to work with the Credit Union’s core business hours. Saturday hours are required in this role.
Ability to stand, sit or walk for an extended amount of time.
Click on Apply Now to be considered for this Teller-Member Services job in Fort Worth, TX, or visit our website www.openwork.com to search for other opportunities that are currently available.
About Openwork, formerly Meador Staffing:
Openwork, formerly Meador Staffing is a talent-first staffing company on a mission to bring ease and thoughtfulness to an industry we’ve held a footing in for 50+ years. We believe there’s more to life than livelihood, but that finding your dream career or team is a really good place to start. Our family of companies also includes Openwork, Openwork Health, and Aerospace Solutions. Looking for your dream job or hire? Visit us to say hello and start building your future, together.
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