Live Online Proctors are responsible for proctoring trainees via virtual labs.
Essential Job Responsibilities
- Checks in trainees and verifies identification prior to testing
- Monitors trainees throughout training event
- Communicates lab rules and policies to trainees as needed while proctoring to ensure adherence to company rules and policies
- Explains the course and/or exam processes
- Assists trainees with technical assistance related to course navigation, login process, or equipment setup
- Understands testing procedures for each exam and adheres to company quality and security measures
- Reports suspected irregularities or trainee behavior to management immediately
- Responsible for maintaining professional and respectful demeanor
- Assists with covering for lunches and breaks
- Reports all course problems or discrepancies in a timely and efficient manner to the Supervisor of Live Online Proctoring
- Performs other duties as assigned
Preferred Skills & Qualifications
- Excellent customer service skills
- Strong communication skills - written and oral
- Must enjoy working with the public and have a strong initiative to work independently
- Must be able to work in a quiet environment and learn detailed procedures
- Proven ability to work under pressure and make effective decisions
- Cross-train and assist other departments as necessary to meet business needs.
- Louisiana areas: Proficiency in all CSR areas Ex. Proctoring, Check-in.
Requirements
- High School Diploma or general education degree (G.E.D.)
- Knowledge and understanding of HASC organization, goals and objectives, and policies and procedures
- Ability to use Windows Microsoft Office programs and Internet Browsers
- Ability to work a flexible schedule to include evening and weekend assignments or at different locations if the company need arises
Pay Rate: $15/hr
Located in Louisiana
Schedule: 9a - 6p
If you feel you meet these qualifications, please give us a call at
281-542-7348 and ask for DAISY! 