Customer Service & Call Center
We’re currently seeking a Health Service Registration that is primarily responsible for proctoring eLearning labs and assisting Safety Instructors in on-site or off-site training and for successfully registering, checking-in, checking-out, and issuing badges to trainees.
Requirements
· Basic knowledge of computer hardware
· High school diploma or general education degree (GED)
· Willingness to work at different locations if the company need arises
Job Descriptions
· Performs daily eLearning lab site opening and closing procedures
· Checks in trainees and verifies identification where necessary
· Escorts trainee to assigned computer, explains the course and/or exam processes, provides necessary training material to trainees, launch course(s) for trainees, monitors trainees and provides technical assistance
· Understands testing procedures for each exam and adheres to company quality and security measures
· Communicates and monitors trainees to ensure adherence to HASC policies regarding sleeping, talking, note taking, cheating, cell phone usage, and others as determined
· Verifies trainee scores and posts results when required
· Reports unethical trainee behavior to management
· Responsible for maintaining professional and clean eLearning labs
· Ensures an adequate inventory of handouts, cleaning supplies and headsets are available
· Reports all course problems or discrepancies in a timely and efficient manner to direct supervisor
· Greet and process trainees who are pre-registered
· Verify trainee credentials
· Process incoming fax registrations
· Research incomplete fax registrations
· Process trainee payments if necessary
· Assist with insuring course requirements
· Confirm training completion and print badge
· Assist with customer questions or problems
· Assist other members of the customer service department as needed
· Thorough understanding of and ability to use Windows Microsoft Office programs, Internet and Windows
Schedule: Monday – Friday, 7:00am – 3:30pm
Hourly Rate: $14/hr.
If you meet the requirements for this position, please contact Meador Staffing Services @ 281-542-7348 and ask for Yvonne Aguilar
Job Type: Full-time
Work Location: In person
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3624 North Hills Dr, Suite D101
Austin, TX 78731