Openwork is currently engaged in a search to find a Customer Support Specialist in Buford, GA. In this customer engagement role, you will be responsible for interacting with customers, entering orders, and overall customer satisfaction. Apply today if you meet the qualifications listed below.
In a Customer Success Specialist job you’ll be responsible for:
Excellent communication skills to effectively interact with customers and provide support
Strong problem-solving abilities to address customer inquiries and issues in a timely manner
Strong attention to detail in order / quote entry ensuring pricing, delivery, quality, and requests are completed with a prompt sense of urgency
Required Monthly Metric of 2500 line items per CSS
Manage all customer purchase orders from order entry through expected delivery
Daily review customer Backlog/Back Order Reports to address and/or escalate action on delinquent or potentially delinquent orders, including timely communication with customers
Handle customer complaints, troubleshooting and/or material return requests efficiently and effectively, providing appropriate solutions or alternatives, and following up in a timely fashion to ensure complete resolution
Must be comfortable making OB calls to gain business, follow up on quotes and any other requests as needed to win the business.
Serve as a primary agent to the Sales queue and adheres to queue procedures, must maintain an average of 20 or more IB calls per day.
What you’ll need:
High school diploma or equivalent required
Previous Call Center / Data entry experience preferred
Intermediate level of skill in Microsoft Office, specifically in EXCEL, WORD, and OUTLOOK
Strong organizational and multi-tasking abilities
Monday-Friday
8:00 am- 5:00 pm
$18-$20/hr
Click on Apply Now to be considered for this Customer Success Specialist job in Sugar Hill, GA or visit our website www.openwork.com to search for other opportunities that are currently available.
About Openwork: Openwork is a talent-first staffing company on a mission to bring ease and thoughtfulness to an industry we’ve held a footing in for 50+ years. We believe there’s more to life than livelihood, but that finding your dream career or team is a really good place to start. Our family of companies also includesQS Nurses, andAerospace Solutions. Looking for your dream job or hire? Visit us atwww.openwork.comto say hello and start building your future, together. EOE
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