Administrative Support Specialist

Help keep Harris County moving.

Openwork is hiring an Administrative Support Specialist to assist Harris County Transit. In this role, you’ll provide essential office and billing support—managing data, processing invoices, and ensuring accurate recordkeeping. You’ll also assist with customer service and scheduling functions as needed, helping keep daily transit operations reliable and efficient.

If you’re organized, detail-oriented, and enjoy supporting teams through accurate administration, this is a great opportunity to put your skills to work while making a real difference in the community.

What You’ll Do

• Enter and maintain transit data (ridership, fares, on-time performance, customer feedback) in TransTrack.

• Assist with billing, invoicing, and general office administration.

• Support customer communications by phone, email, text, and online applications.

• Coordinate trip requests and scheduling for On Demand and Para Transit services.

• Provide ETAs, service updates, and resolve questions about fares and eligibility.

• Help with complaints, schedule distribution, and transfer slips.

• Represent Harris County Transit at outreach events and community programs.

• Monitor routes, review reports, and assist with fieldwork as needed.

• Schedule Para Transit appointments and support the Harris County Medical Program.

• Take on additional administrative responsibilities as needed to support the team.

What We’re Looking For

• High school diploma or GED required.

• Minimum 2 years of experience in administrative support, billing, or data entry.

• Strong organizational, problem-solving, and communication skills.

• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint) and familiarity with Google Earth.

• Experience with databases and office correspondence.

• Knowledge of the transit industry is a plus.

• Ability to work independently while supporting a diverse public, including seniors and individuals with disabilities.

• Certifications: Must obtain CPR, First Aid, and Red Cross disaster training within 90 days of hire.

Pay & Benefits

• $17.00/hour

• Full-time schedule

• Health, dental, and vision insurance

About Openwork

At Openwork, we know the right job can change a life—and the right person can change a business. For over 50 years, we’ve connected people and companies with opportunities that matter. We believe in making hiring simple, accessible, and human, so you can build a career you’re proud of.