? Customer Service Representative / Order Specialist

About the Role

We’re looking for a dependable and customer-focused individual to join our team! In this role, you’ll be the first point of contact for customers—answering questions, placing orders, and ensuring a smooth experience across multiple retail locations and online channels.

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Shift Options

• 7:30 AM – 5:00 PM

• 8:30 AM – 6:00 PM

(Training schedule differs – see above)

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What You’ll Do

• Answer inbound customer calls (average 40–50 per day, sometimes more)

• Assist customers with placing orders for retail pickup and online purchases

• Respond to customer inquiries via email

• Provide accurate product and order information

• Perform data entry and maintain customer/order records

• Support multiple retail locations with incoming orders and questions

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What We’re Looking For

• Strong communication and customer service skills
• Willing to work with general public and first responder representatives as clients. 
• General knowledge or interest in fire arms, tactical gear, and NRA Laws - very helpful

• Comfortable handling a high volume of calls

• Basic computer skills and ability to multitask

• Detail-oriented with accurate data entry skills

• Reliable and team-oriented mindset
   

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Why Join Us?

• Stable, full-time schedule options

• Hands-on training provided

• Opportunity to grow into additional customer service or data entry roles
• Exceptional Benefits
• Profit Shares
• Employee Discounts
• ????Supportive, team-oriented environment

Click on Apply Now to be considered for the Customer Service role or visit our website www.openwork.com to explore other opportunities currently available.

About Openwork:
Openwork is a talent-first staffing company on a mission to bring ease and thoughtfulness to an industry we’ve held a footing in for 50+ years. We believe there’s more to life than livelihood, but that finding your dream career or team is a really good place to start. Our family of companies also includes QS Nurses and Aerospace Solutions. Looking for your dream job or hire? Visit us at www.openwork.com to say hello and start building your future together.

EOE