Job Title: Customer Service Coordinator / Technical CSR Industry: Electrical & Mechanical Service Location: La Porte, TX Pay: $25.00 – $30.00 per hour (based on experience) Job Type: Contract to Hire About the Role Openwork is seeking a detail-driven, proactive Customer Service Coordinator on behalf of our client, a premier provider of electrical and mechanical solutions in La Porte, TX. Reporting directly to the Customer Service Manager, you will serve as a vital link between clients, outside sales, OEM partners, and distribution operations. This role blends customer support, technical troubleshooting, purchasing, and order management in a fast-paced industrial service environment. Key Responsibilities
Customer & Sales Support: Provide high-touch correspondence to customers, outside sales representatives, and OEM partners. Build quotes, handle vendor management, and drive end-to-end customer satisfaction.
Order Execution & Tracing: Receive, process, and track customer orders from intake to fulfillment. Coordinate closely with distribution operations to manage inventory and expedite shipments.
Technical Resource: Act as a front-line technical resource to investigate, troubleshoot, and resolve order discrepancies and technical inquiries.
Quoting & Bids: Prepare special price quotations and custom bids generated by the sales team.
Purchasing Duties: Perform buying and procurement functions associated with incoming orders and inventory demands.
Schedule & Overtime
Standard Hours: 40 hours per week.
Overtime: Available depending on business demand (typically 1–10 hours per week).
Qualifications
Experience: 2+ years of experience in technical sales, customer service, buying/procurement, or a related role (preferred).
Industry Background: Familiarity or prior experience in the electrical and/or mechanical industry preferred.
Technical & Analytical Aptitude: Strong reasoning and problem-solving skills, with an ability to read and interpret technical data.
Software Skills: Proficiency with Microsoft Office (Outlook, Excel minimal) and Adobe PDF; experience with ERP/business systems such as ACS is a plus.
Communication: Clear, concise verbal and written communication skills suitable for communicating technical concepts.
Organization: High attention to detail with proven ability to prioritize tasks in a fast-paced environment.
If you're an experienced professional looking to make an impact we'd love to hear from you.
Apply today to be considered for this opportunity or visit www.openwork.com to view additional openings. Recruiter: Jessika Briggs Email: JESSIKA.BRIGGS@OPENWORK.COM
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