Job Summary
The Collections Representative is responsible for managing daily collection activities, monitoring accounts receivable, and identifying collection issues and opportunities. This position will communicate directly with customers regarding past-due accounts, maintain accurate collection records, and work with internal departments to resolve outstanding balances.
Responsibilities:
- Organize and prioritize accounts based on severity of delinquency
- Make outbound and receive inbound calls regarding past-due accounts
- Proactively contact customers regarding outstanding balances
- Send collection letters and accurately document collection activity
- Work with management, sales representatives, and department managers to address collection concerns
- Utilize available systems and resources to perform skip-tracing activities and locate customers
- Assist debtors with establishing payment plans, with proper authorization when required
- Process and review new customer credit applications
- Apply received payments accurately in QuickBooks
- Monitor accounts receivable activity and identify potential collection issues
- Maintain accurate and organized customer and collection records
- Meet monthly collection revenue quotas
Qualifications:
- 3+ years of previous collections experience required
- Customer-service focused with strong communication skills
- Self-motivated, driven, and results-oriented
- Highly organized and detail-oriented
- Proficient with Microsoft Office, including Word and Excel
- QuickBooks experience required
- Experience with accounts receivable and/or credit applications is preferred
- Comfortable making frequent collection calls and communicating about past-due balances
- Ability to maintain professionalism when handling sensitive customer account matters
- Must be able to pass a criminal background check
Position Details:
- Pay: $18–$20/hour
- Schedule: Monday–Friday, 8:00 AM–5:00 PM
- Location: La Porte, TX 77571
- Job Type: Full-Time
If you feel you qualify for this position, please reach out at
281-542-7348 and asked to get scheduled for an interview with
DAISY!
