Bilingual Customer Service Representative (Spanish/English)
Location: Pasadena, TX
Full-Time | Direct Hire
$18–20/hr.
About the Role
We are seeking a bilingual (Spanish/English) Customer Service Representative with proven experience and a stable work history to support a fast-paced, customer-focused team. This role supports a client in the insurance industry, and training will be provided on internal systems, products, and processes. We’re looking for someone who can confidently handle customer needs, resolve issues independently, and contribute to a high-quality service environment.
Key Responsibilities
Provide professional customer support in both English and Spanish
Handle a high volume of customer inquiries and resolve issues efficiently
Assist with account updates, documentation, and follow-ups
Navigate multiple systems while maintaining accuracy
Build strong customer relationships and deliver excellent service
Required Qualifications
Fluent in Spanish & English (professional level required)
3+ years of customer service experience
Stable work history (2+ years in at least one role preferred)
Strong communication and problem-solving skills
Comfortable in a fast-paced environment
Preferred Backgrounds
Call center, banking, healthcare, or customer support environments
Experience handling high-volume interactions
Note: This role is best suited for experienced customer service professionals. Candidates early in their careers or with primarily insurance-focused backgrounds may not be the best fit. If your background aligns with this role, please submit your application. Questions about qualifications may be directed to Jessika at JPOLANCO@MEADOR.COM
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