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Customer Service & Call Center

September 02, 2023

Service Administrator


Type

Temporary

Location

Spartanburg, SC

Salary

$16.00/hour

Job ID

AW902618815


Openwork has partnered with a leader in the trucking industry since 1951 seeking a Service Administrator.  This is a temp to hire position for the ideal candidate.  Duties include: 

Answering and routing incoming calls, emails and other forms of communication 

Gathering customer information and inputting on the the work order for the technician 

Maintaining service technician's daily schedules and entering work order related information into the system 

Coordinating inventory control with technicians and other office staff 

Scheduling return trips with customers when parts arrive 

Handling incoming/outgoing processing cores to vendors 

Maintaining the on-call schedule for service technicians 

Maintaining customer database with current information 

Track and resolve open service tickets 

Clear communication with department managers, employees, and company customers 

Minimizing costs and unbillable time  

Have a complete understanding of service operations from service tickets to invoicing process 

Skills and Qualifications include: 

Strong organization skills with attention to detail 

Ability and patience to sit for long periods 

Excellent written and verbal communication skills 

Ability to work independently 

Proficient with Outlook, Excel and Word 

Experience working with inventory, staff scheduling, and project management software 

Proofread documents accurately 

Excellent attendance and punctuality 

Ability to multitask, prioritize and complete assignments  

Accurately enter data into several databases 

Benefits include: 

401 K with company match 

Health, dental and vision insurance 

Short-term disability, long-term disability and life insurance 

Paid time off 

Holidays 

Hours are 7:00 am - 4:00 pm Monday - Friday.  Pay ranges from $12 - $15/hour


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