Openwork has partnered with a great company located in Greer is seeking a Customer Success Manager who is energetic, and has strong customer service skills. 

This candidate will take ownership of the entire life cycle of customers’ new development projects to ensure successful completion.  Review forecasts, bid/order specifications with customers, negotiate finalize requirements, and release sales orders.  Manage customers’ needs, requests, and requirements from development to production. 

Coordinate and direct activities with customers, engineering, manufacturing, purchasing, and numerous suppliers and vendors to ensure customer expectations are being met.   Report to the VP of Sales 

Duties: 

Review, interpret and prepare preliminary sales orders and develop new projects 

Oversee the creation of approved equals, deviations and clarifications as needed for project 

Maintain technical databases through Salesforce 

Conduct pre-production meetings with customers, issue meeting notes, and release sales orders 

Prepare Open Order reports 

Prepare quotes 

Discuss and negotiate production details with customers to optimize customer satisfaction, bid compliance production ease and cost control 

Develop bid/build documents and customer communications 

Help with customer acceptance using feedback to improve process/product 

Respond promptly to customers’ and management requests and ensure completion 

Respond promptly to customers’ and management requests 

Entertain/host customers (Dinners, tours, special events) weekly (after hours) 

Qualifications: 

BA in Business Administration (preferred) or related field 

Min 3 yrs sales account management or customer service experience 

Understand and interpret bills of materials, engineering drawings, customer specifications and requirements 

Must be organized, accurate and have the aptitude to manage, communicate, prioritize and complete multiple tasks on-time and within budget 

Excellent written and verbal communication skills 

Proven problem solving skills to resolve customer complaints 

Strong customer service and interpersonal skills 

Strong organizational skills and attention to detail 

Work Environment: 

Ability to lift 25 lbs. 

Sit, stand, and walk and occasionally kneel or squat 

Light travel 

8:00 am – completed 

Fast paced environment 

Hours are 8am - 5pm Monday - Friday and pay range is $22 - $27/hour.  Overtime is required until projects completed